Shipping Policy — Urban Bunny Living

1. Delivery coverage

We currently deliver to serviceable PIN codes within India using Shiprocket-supported courier partners or another suitable delivery partner. Serviceability is checked using the delivery PIN code supplied with the order.

2. Delivery timeframe

Orders are generally processed and delivered within 0–7 days after payment and order confirmation. The estimate may vary for remote locations, holidays, severe weather, courier disruption, high-demand periods or circumstances beyond our reasonable control.

If a material delay becomes known to us, we will attempt to contact you using the email address or phone number provided with the order.

3. Charges and tracking

Any applicable shipping charge is shown or communicated before the order is confirmed. Where tracking is available, details are shared after dispatch by email, phone, WhatsApp or another order communication channel.

4. Delivery responsibility

Please provide a complete address, correct six-digit PIN code and reachable phone number. We are not responsible for delays or failed delivery caused by incomplete or incorrect customer information. Additional delivery attempts or address changes may involve extra courier charges, subject to your approval.

5. Damaged, missing or incorrect delivery

Inspect the package promptly. If the parcel appears tampered with, damaged, incomplete or incorrect, contact us as soon as possible with the order ID and clear photographs of the outer package, shipping label and product. Claims and return eligibility are handled under our Returns, Refunds and Cancellation Policy.

6. Shipping support