1. Information we collect
We may collect your name, email address, phone number, delivery and billing address, order details, product preferences, cart and wishlist activity, support communications, payment identifiers, device information and website usage information.
Payment credentials such as full card numbers, CVV and UPI PINs are entered directly in Razorpay's secure checkout and are not stored by Urban Bunny Living.
2. How we use information
- To create and manage customer accounts.
- To process, verify, deliver and support orders.
- To prevent fraud, misuse and payment disputes.
- To communicate order, delivery, return and refund updates.
- To improve our catalogue, website and customer service.
- To send personalised offers only where you have provided consent.
- To comply with applicable law and lawful requests.
3. Service providers and sharing
We share only the information reasonably required with service providers that help us operate the store. These may include Razorpay for payments, Shiprocket and courier partners for delivery, website hosting and infrastructure providers, and professional or regulatory authorities where legally required.
We do not sell customer personal information. Advertising audience data is used only where the customer has provided the relevant marketing consent.
4. Cookies and local storage
The website may use browser storage and similar technologies to remember your cart, account preferences, selected theme and browsing choices. You can clear this information using your browser settings, although some website functions may then reset or become unavailable.
5. Retention and security
We retain information for as long as reasonably necessary to fulfil orders, provide support, maintain business and tax records, resolve disputes and meet legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.
6. Your choices and requests
You may request access to, correction of or deletion of personal information, or withdraw marketing consent, subject to information we must retain for legal, accounting, fraud-prevention or dispute-resolution purposes. Send requests to urbanbunnyliving@gmail.com.
7. Updates and contact
We may update this policy to reflect changes in our practices or legal requirements. The current version will be published on this page with its effective date. Privacy questions may be sent to urbanbunnyliving@gmail.com or by post to Beside UCO Bank, Bhaga Branch, Phushbunglow, Bhaga, Dhanbad, Jharkhand 828301, India.