1. Seven-day return window
To request a return, email urbanbunnyliving@gmail.com within seven calendar days after the recorded delivery date. Include your order ID, the product involved, the reason for return and supporting photographs where relevant.
2. Return eligibility
To qualify for a return, the product must be unused, unwashed, undamaged and returned with its original tags, accessories and packaging. We may decline a return that is requested after seven days or shows signs of use, washing, alteration, accidental damage or missing parts.
Products made or altered to a customer's specification, clearance products expressly marked non-returnable, and hygiene-sensitive products whose sealed packaging has been opened cannot be returned for preference-based reasons. These exclusions do not apply where the product was delivered damaged, defective, materially different from its description or incorrect.
3. Damaged, defective or incorrect products
Contact us promptly, preferably within 48 hours of delivery, with clear photographs of the product, packaging and shipping label. After verification, we will arrange an appropriate replacement, return or refund without charging return shipping for an accepted damaged, defective or incorrect-product claim.
4. Preference-based returns
For an approved return based on preference, size, colour choice or change of mind, the customer is responsible for securely packing and returning the product. Return courier charges may be deducted from the refund or paid directly by the customer. Original delivery charges, if separately charged, are not refundable unless the return is due to our error.
5. Inspection and refunds
Returned products are inspected after receipt. Approved refunds are initiated to the original payment method within 7–10 business days after inspection. Banks and payment providers may require additional time to reflect the credit. We will communicate if a refund is reduced or refused because the returned product does not meet this policy.
6. Cancellations
A cancellation request may be made before dispatch by contacting us with the order ID. If accepted, a full refund will be initiated to the original payment method. Once an order has been dispatched, it cannot normally be cancelled and must follow the applicable return process after delivery.
If we cancel because a product is unavailable or the order cannot be fulfilled, we will initiate a full refund for the affected product or order.
7. Exchanges and support
Exchanges depend on product availability and may be handled as a return followed by a new order. For help, email urbanbunnyliving@gmail.com or contact us on WhatsApp at +91 94314 77933. Please retain the invoice, order ID and courier receipt until your request is completed.